Privacy policy

Last updated: July 1, 2026

Popular Coffee Store ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or purchase from popularcoffeestore.com (the "Site" or the "Services"). We comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

Our Site is powered by Shopify, which helps us provide the Services to you. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

1. Who Is Responsible for Your Information

Popular Coffee Store Inc., located at 165 Dufferin St, Toronto, Ontario, M6K 3H6, Canada, is responsible for the personal information described in this policy. Our Privacy Officer, responsible for overseeing compliance with this Privacy Policy, can be reached at info@popularcoffeestore.com.

2. Information We Collect

Contact details: name, shipping/billing address, email, phone number
Financial information: payment confirmation and transaction details (we do not store full credit card numbers — payments are processed securely by our third-party payment processor)
Account information, if you create one (username, password, preferences and settings)
Order and transaction information: items you view, add to cart or wishlist, purchase, return, exchange or cancel, and your past order history
Technical/device information: IP address, browser and device type, network connection, and other unique identifiers
Usage information: how and when you interact with or navigate the Site, including through cookies (see Section 8)
Communications you send us, such as customer service inquiries

3. Sources of Personal Information

Directly from you, when you create an account, place an order, or contact us
Automatically, through your use of the Site and through cookies and similar technologies
From our service providers, including Shopify, payment processors, and shipping carriers
From our business or marketing partners, where applicable

4. Why We Collect It

We use personal information to:

process and deliver your orders within Canada;
create, maintain, and manage your account, and facilitate returns and exchanges;
communicate with you about your order, account, or inquiries;
send marketing communications, only where you've given express or implied consent under Canada's Anti-Spam Legislation (CASL) — you can withdraw this at any time;
authenticate your account and provide a secure payment and shopping experience, and detect and prevent fraud;
maintain and secure the Site;
meet our legal, accounting, and tax obligations (including GST/HST recordkeeping); and
comply with applicable law or respond to valid legal process.

5. Consent

We collect, use, or disclose personal information only with your consent, or as otherwise permitted or required by law. Consent may be express (e.g., ticking a marketing opt-in box) or implied by context (e.g., providing a shipping address so we can deliver your order). You can withdraw consent at any time, subject to legal or contractual limits, by contacting info@popularcoffeestore.com.

6. Disclosure to Third Parties

We share personal information only as needed with:

Shopify, which hosts and powers our Site and processes personal information to provide and improve the Services, including certain enhanced features (such as personalized advertising) that draw on data from your interactions with our store and other Shopify merchants;
payment processors, to process transactions securely;
shipping carriers, to deliver orders via Canada Post;
hosting/IT service providers, who store and protect data on our behalf;
business and marketing partners, to advertise to you, where permitted; and
professional advisors, regulators, or law enforcement, where required by law, or in connection with a business transaction such as a merger.

We do not sell personal information. Where a service provider stores or processes data, we ensure they provide a level of protection consistent with Canadian privacy standards. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

7. Third-Party Websites and Links

The Site may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of sites we do not control, and we recommend reviewing their policies directly. Inclusion of a link does not imply our endorsement of that third party.

8. Cookies

The Site uses cookies and similar technologies to operate the shopping cart, remember preferences, and understand site traffic. You can control or disable cookies through your browser settings; however, this may affect some Site functionality.

9. Data Retention

We keep personal information only as long as necessary for the purposes described above, or as required by law (for example, tax records must be kept for the period required under Canadian tax legislation). Information no longer needed is securely deleted or anonymized.

10. Your Rights and Choices

Under PIPEDA, you have the right to:

Access the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Withdraw consent, subject to legal or contractual limits;
Request deletion of personal information no longer necessary for the purpose it was collected, subject to legal retention requirements; and
Request portability of your personal information in certain circumstances.

You may manage marketing communication preferences at any time using the unsubscribe link in our emails; we may still send non-promotional emails related to your account or orders.

To exercise these rights, contact our Privacy Officer at info@popularcoffeestore.com or by mail at the address below. We will respond within 30 days, as required by law. We may need to verify your identity before processing your request, and we will not discriminate against you for exercising any of these rights. You may designate an authorized agent to make a request on your behalf, provided we can verify their authorization.

11. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, and all transaction data is processed using industry-standard SSL encryption. That said, no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend you do not use unsecure channels to send us sensitive or confidential information.

12. International Transfers

We may transfer, store, and process your personal information outside the province or country in which you live, including in the United States, in connection with our use of Shopify and other service providers. Where required, we rely on appropriate safeguards for such transfers as permitted by applicable law.

13. Children

The Site is not directed at children, and we do not knowingly collect personal information from individuals under the age of majority without appropriate parental or guardian consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

14. Complaints

If you have a concern about how we handle your personal information, please contact our Privacy Officer first. You may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The version published on the Site reflects our current practices, with the "Last updated" date shown at the top.

16. Contact Us

Privacy Officer — Popular Coffee Store Inc.
165 Dufferin St, Toronto, Ontario, M6K 3H6, Canada
Phone: +1 (782) 440-7419
Email: info@popularcoffeestore.com